Return and Refund Policy

Last Updated: June 14, 2025

Welcome to the official Return and Refund Policy of ProDecs India. We believe in complete transparency and customer satisfaction. This policy clearly explains how cancellations, returns, and refunds work for purchases made on www.prodecsindia.com.

Order Cancellation – Know Your Rights

You may cancel your order within 7 days of receiving it. You don’t need to provide a reason.

To cancel your order, please contact us through:

Once we confirm your request, your refund will be processed within 14 business days, using the original payment method.

Return and Refund Policy – Conditions for Returning Items

To qualify for a return and refund:

  • Submit a complete unboxing video clearly showing the product and the issue.
  • Contact us within 7 days of delivery.
  • Return the product in unused condition, with original packaging intact.

We cannot accept returns if:

  • You fail to provide an unboxing video.
  • The item has been used or damaged.
  • You raise a request after 7 days.
  • The product is custom-made or bought on sale.

Non-Refundable Products

According to our return and refund policy, we do not accept returns for:

  • Customized or personalized items
  • Unsealed or used products
  • Items bought on sale or under a special promotion
  • Goods damaged due to customer mishandling

How to Return Your Order

If your return is approved:

  • Use a trackable and insured courier to send the item.
  • Contact us for the return address before shipping.

Please note that return shipping costs must be paid by the customer. We are not responsible for lost or damaged return shipments.

Refund Timeline and Method

We will inspect the returned item before issuing a refund. Once approved, you will receive the refund within 14 business days through your original payment method.

In case of delays, please check with your payment provider first before contacting us.

Gifts and Return Policy

If you received an item as a gift and it qualifies for return:

  • You’ll receive a gift credit once we process the return.
  • If the order wasn’t marked as a gift, the refund will go to the original buyer.

Legal Notice – Our Limitations and Rights

  • ProDecs India is not liable for any indirect or incidental damages caused by the use of our products.
  • We reserve the right to decline any return or refund request that does not comply with this policy.
  • Refund timelines may vary based on external factors such as payment gateway processing times.

Need Help With a Return or Refund?

Contact our team:

Visit our Terms and Conditions to learn more about how we manage orders, shipping, and responsibilities.

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